Hiring a contractor in Massachusetts: check, red flags, complaints

Red flags when hiring

• No written contract for a job over $1,000. (source: M.G.L. c.142A §2 (opens in a new tab))
• No HIC registration number on the contract. (source: M.G.L. c.142A §2 (opens in a new tab))
• Asks for a deposit above one-third of the price, unless it covers special-order materials. (source: M.G.L. c.142A §2 (opens in a new tab))
• Abandons the job or ignores the plans without your consent. (source: M.G.L. c.142A §17 (opens in a new tab))

Full checklist: how to check a contractor before you hire

Penalties

• Working without a valid registration: fine up to $5,000, up to 2 years in prison, or both. (source: M.G.L. c.142A §19 (opens in a new tab))

Complaints and arbitration

• Homeowners can file a complaint, apply for arbitration or claim against the Guaranty Fund (up to $25,000) through the MA Contractor Hub. (source: Mass.gov: MA Contractor Hub (opens in a new tab))
• Any party can also sue in court to enforce the law. (source: M.G.L. c.142A §3 (opens in a new tab))

Consumer protections

Written contract and deposit

• Home improvement work over $1,000 needs a written contract with set contents, including the contractor's registration number. (source: M.G.L. c.142A §2 (opens in a new tab))
• The deposit can't be more than one-third of the price, or the cost of special-order materials if that is more. (source: M.G.L. c.142A §2 (opens in a new tab))